Terms and Conditions
Who We Are and How to Contact Us
We are BRAND ADDITION LIMITED of Broadway House, Trafford Wharf Road, Manchester M17 1DD ("Brand Addition", "we", "us", "our"). Our VAT number is GB125425534 and we are registered in England with company number 2083209.
You can contact us via e-mail: firstname.lastname@example.org
These terms and conditions (together with the documents referred to in them) (the "Terms") govern your relationship with us when you access the website located at https://www.starsstore.com (the "Website") and if and when you order any goods via the Website.
We recommend that you read these Terms carefully before you start to use our Website. This is because once you start using the Website or make any purchase via the Website you are taken to have understood and accepted these Terms, which will be binding on you.
Other Applicable Terms
Changes to These Terms
We may from time to time amend these Terms to ensure that we remain compliant with relevant laws and regulations or to keep up to date with improvements or changes we might make to the services and experiences we can offer to you via the Website.
Please check this page regularly to take notice of any changes we have made. This is important because by continuing to use the Website after changes are made, you are accepting those changes and will be bound by them.
Ordering & Registration
To make a purchase via the Website, you have the option of checking out as a guest or registering to create an account (enabling you to view order history).
If you choose to register, you will need to complete a simple registration process by providing certain information (including your name, email address, preferred language and currency, and delivery address) and choosing a password for use in connection with your account.
Please provide truthful and accurate information when registering and ordering via the Website – this helps us provide you with the best service.
You are responsible for looking after your password and account information. This means that you are responsible for all activities that happen under your password or account and for any access to or use of the Website by you or any person using your password, even if that access or use has not been authorised by you.
Please immediately notify us of any unauthorised use of your password or account or any other breach of security relating to the Website. We are not responsible for any loss or damage caused by the disclosure of your username or password to someone else.
You are responsible for ensuring that the information we hold about you is up to date. Please amend your details as appropriate from time to time or contact us to notify us of any changes.
Placing an Order
You can use the Website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time before your order is placed.
A summary of your order will be shown to you prior to the order being placed.
You will be required to provide payment information at the time of ordering, which you agree we may use to bill you for the full and total value of your order.
We use secure payment facilities for online card payments. We accept payment via Visa, Mastercard, American Express credit and debit cards.
Promotional/sale prices apply only during the period stated.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
The currency of all goods on the Website is clearly displayed on the relevant page(s). Value Added Tax is given at the current rate within your basket and this may vary depending on your delivery location and tax status.
Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
Your Contract with Us
Our acceptance of your order will take place when we email you to confirm it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this and will not charge you for the relevant goods. This might be because – for example – the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery requirement.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Delivery and Delivery Charges
The costs of delivery will be as displayed to you on the Website.
During the order process we will let you know when we will provide the goods to you. Goods will normally be dispatched from our warehouse within 1 business day where stock is available. Where items in your order are out of stock, we will endeavour to contact you within 1 business day to advise the expected despatch date.
Delivery times may vary depending on delivery location and will be displayed on the relevant page(s) of the Website. As a guideline only, the following delivery timescales are often observed:
UK Delivery – 3-5 business days
EU Delivery – 7-10 business days
Rest of World Delivery – 10-15 business days, subject to Customs
Your order may arrive in more than one delivery.
Where your delivery is within the EU, there should be no additional costs applied to your order on delivery. Where your delivery is outside the EU, your local Customs may apply Import Duty or other taxes to your shipment before releasing it to you. It is your responsibility to be aware of these costs and arrange payment and clearance directly with the relevant authorities.
We will deliver the goods to the address you specify on your order. Unless you specifically instruct us otherwise, somebody must be available to accept delivery of your order, which is normally between 9:00 am and 6:00 pm Monday-Friday. We will not accept responsibility for loss or damage if you instruct the delivery company to leave the goods unattended.
After two failed delivery attempts (or if you are not at home for an agreed delivery) the goods may be returned to us and we reserve the right to charge you an additional re-delivery charge.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery.
Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or to us within a reasonable time.
If goods are lost or damaged in transit, please let us know promptly.
If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Goods will be your responsibility from the time we deliver them to the address you gave us.
Images of goods on the Website are for illustrative purposes only. Your goods may vary slightly from the image shown on the Website and may not include pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled some items may require assembly by you.
We have made every effort to display as accurately as possible the colours of our goods that appear on the Website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
The packaging of our goods may vary from that shown in images on the Website.
Your Statutory Right to Cancel
You have the statutory right to cancel your contract with us at any time up to 14 days after the day the contract is formed (i.e. the day on which we send you your email confirmation). To tell us you want to cancel, please contact us using the contact details provided above. If you like, you can use the model cancellation form we've provided at the bottom of these Terms, but you do not have to use this form.
You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.
If you exercise your right to cancel, you must return the goods within 14 days of cancellation to us and/or our supplier (or any other UK address specified by us) at your own expense. You must ensure that the goods are packaged adequately to protect against damage and are in an unused and re-saleable condition.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below:
We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if you choose to have goods delivered within 24 hours at a higher cost than our standard slower delivery service, then we will only refund what you would have paid for the cheaper delivery option.
Your refund will be made within 14 days from the day on which we receive the goods back from you.
When You Cannot Cancel
You do not have a right to cancel where you have ordered:
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
sealed audio or sealed video recordings, once these products are unsealed after you receive them; or
items which have been personalised or modified to your specification, such as goods printed with custom logos or graphics which are non-standard within our range.
Faulty Goods / Warranty
If there is a problem with the goods, please contact us providing details of the problem. It’s helpful if you can provide us with a digital photograph of the problem as this normally saves you having to return the goods for inspection.
Most of our goods are covered by a manufacturer’s warranty against faulty workmanship and materials, subject to the terms and conditions of that warranty. The manufacturer’s warranty is provided in addition to the rights that the law says you have as a consumer and accordingly, your statutory rights are not affected.
We are under a legal duty to supply goods that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the goods. Nothing in these Terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information you can visit the Citizens Advice website here or call +44 (0) 3454 04 05 06.
By law, goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your goods your legal rights entitle you to the following:
- Up to 30 days: if your goods are faulty, then you can get an immediate refund.
- Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
- Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
If you wish to exercise your legal rights to reject goods you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please contact us for a return label or to arrange collection.
If an exchange is necessary, this will be arranged without unreasonable delay and without charge. Replacement goods will not be dispatched until the original goods have been received at our warehouse and checked.
It is expected that goods have been used in accordance with manufacturer instructions at all times. No liability can be held for items used in other ways than for their stated purpose.
If an item is no longer available we may offer an alternative. However our liability will be to replace the faulty goods only and we are unable to guarantee an exact match. In this instance you will have the option of a refund.
Our Responsibility for Loss or Damage Suffered by You
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; and for breach of your legal rights in relation to the goods we supply to you.
We are not liable for business losses. We supply goods for domestic and private use only. If you use the goods for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Brand Addition may at times use social media or electronic communications to follow-back users, retweet, share or favourite users' posts or otherwise share user generated information which is in the public domain. These actions do not constitute endorsement of users' or content and we are not liable for further sharing.
Should you choose to link to any of our content via social media platforms, electronic communications, and/or other public domain means, you fully indemnify us against any loss or damages which may be suffered as a result of your action.
Your use of social media platforms, electronic communications, and/or other public domain means is entirely at your own risk and you acknowledge and agree that the views and opinions expressed by individuals on those external platforms are those of the individuals and do not reflect the views of Brand Addition.
From time to time we may conduct prize draws, promotions, and/or competitions via the Website (together referred to as "Promotions"). In these cases the promoter of Promotions is Brand Addition Ltd. Promotions are in no way sponsored, endorsed or administered by or associated with any third party social media platforms on which it may be promoted.
By entering a Promotion you agree to hold Brand Addition Ltd and the distribution platform harmless against any and all claims liabilities, injuries, losses, damages or expenses of any kind arising from your participation in the Promotion or acceptance of a prize to the fullest extent permitted by law.
Promotion entries received after a specified closing date will not be considered. Invalid, duplicate or incomplete entries will not be considered and we are unable to accept responsibility for lost entries. Only one entry will be accepted per person unless otherwise specified in the terms of the specific Promotion.
Winners of prize draw Promotions will be chosen at random from all qualifying entries unless specified otherwise in the terms of the specific Promotion. Our decision on the selection of winners is final and correspondence will not be entered into.
Promotion winners must acknowledge the win and claim their prize within 10 working days of announcement unless otherwise stated in the terms of the specific Promotion. If a winner does not claim their prize within 10 working days we reserve the right to offer the prize to another entrant or to reoffer the prize in a future Promotion.
Prizes are non-refundable and no cash alternatives will be offered. Brand Addition Ltd reserves the right to substitute a prize for one of equal or greater value at any time.
We reserve the right to cancel alter or amend Promotions due to any circumstances that arise beyond our control.
Each Promotion will be subject to its own set of specific terms, in addition to these Terms. In the event of a conflict between the Promotion terms and these Terms, the Promotion terms will to that extent prevail.
Gift certificates sold through the Website may only be redeemed toward the purchase of eligible goods on the Website unless specified otherwise.
Purchases are deducted from the gift certificate balance on redemption. Any unused gift certificate balance will remain active on the gift certificate until further use or expiry.
If a purchase exceeds the gift certificate balance, the remaining amount must be paid with another payment method.
To view the available balance and expiry date of a gift certificate, type the gift certificate code into the provided box on the Website.
Gift certificates, including any unused gift certificate balances, expire in accordance with the date shown on the gift certificate which is a fixed period commencing from the date of issuance.
Gift certificates may not be redeemed for the purchase of goods via other websites or stores operated by Brand Addition except where otherwise expressly specified.
Gift certificates cannot be used to purchase other gift certificates.
Gift certificates cannot be topped up, resold, transferred for value or redeemed for cash, except as required by law.
The risk of loss and title for gift certificates pass to the purchaser upon our electronic transmission of the gift certificate to the purchaser or designated recipient. We are not responsible if any gift certificate is lost, stolen, destroyed, or used without your permission.
We will have the right to close customer accounts and take payment from alternative forms of payment if a fraudulently obtained gift certificate is redeemed and/or used to make purchases.
We make no warranties, express or implied, with respect to gift certificates, including without limitation any warranty of merchantability or fitness for a particular purpose. If a gift certificate is non-functional, your sole remedy and our sole liability will be the replacement of such gift certificate. You may have additional statutory rights and this paragraph does not affect those rights.
Gift certificates are issued by Brand Addition Ltd.
Your Use of the Website; Intellectual Property
You are permitted to use the Website for your personal, non-business purposes only. You may print and download material from the Website provided that you do not modify any such materials without our consent. Material on the Website must not be republished online or offline without our permission.
The copyright and other intellectual property rights in all material displayed on or via the Website are owned by us or our licensors and those materials must not be reproduced or otherwise exploited in any way without our prior consent.
Except as permitted above, no part of the Website may be reproduced without our prior written permission.
When using the Website you must not post or send to or from the Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or your use of the Website in such way is otherwise illegal.
Website Uptime; Computer Viruses
The Website is provided on an "as is" basis. We make no representations, warranties or guarantees of any kind regarding the availability or operation of the Website, or that the Website will be secure, uninterrupted or free of defects.
We do everything we reasonably can to ensure that no part of the Website will contain or spread any viruses or other malicious code but we recommend that you ensure that equipment used to access the Website run up-to-date anti-virus software as a precaution, and you are advised to virus-check any materials downloaded from the Website and regularly check for the presence of viruses and other malicious code.
To the full extent permitted by law we exclude liability for damage or loss of any kind caused by viruses or other harmful components originating or contracted from the Website.
Links to and from Other Websites
The Website may link to other third party websites from which third party goods or services can be obtained. Whilst we reasonably believe that these are reputable sources of such goods or services, you acknowledge that these other websites are independent from us and we make no representations or warranties as to the legitimacy, accuracy or quality of such third party goods or services, and we do not accept any responsibility for their content, safety, practices or privacy policies.
If you would like to link to the Website, you may do so on the basis that you link to, but do not replicate, any page on the Website and you do not in any way imply that we are endorsing any services or goods unless this has been specifically agreed with us in advance.
No Reliance on Information
All information published on or via the Website is provided in good faith and for general information purpose only. We make no warranties about the completeness, reliability, or accuracy of such information. Any action you take based on such information is taken at your own risk.
Other Important Terms
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
If we do not enforce our rights against you, or if we delay in doing so, that does not mean that we have waived our rights against you, and it does not mean that you are relieved of your obligations under these Terms. If we do waive a breach by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach by you.
Each of the terms and conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining terms and conditions will remain in full force and effect.
These Terms are governed by English law and the courts of England and Wales have non-exclusive jurisdiction.
The English language version of these Terms shall be the prevailing version in the event of any discrepancy between any translated versions of these Terms.
MODEL CANCELLATION FORM
(Complete and return this form only if you wish to withdraw from the contract)
To BRAND ADDITION LIMITED, Broadway House, Trafford Wharf Road, Manchester M17 1DD
I hereby give notice that I cancel my contract of sale of the following goods
Description of goods,
Ordered on date/received on date,
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is completed on paper):